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News

53% of European Consumers Are Open to Switching Mobile Providers as Telco Loyalty Comes Under Pressure

News

53% of European Consumers Are Open to Switching Mobile Providers as Telco Loyalty Comes Under Pressure

News

Circles, Greyskies and HCLTech Collaborate in TM Forum Catalyst Program to Accelerate AI-led Autonomous Network Operations

News

Circles, Greyskies and HCLTech Collaborate in TM Forum Catalyst Program to Accelerate AI-led Autonomous Network Operations

News

Circles and Huawei Sign Strategic Collaboration to Advance AI-Native Digital Telecom Solutions Globally

News

Circles and Huawei Sign Strategic Collaboration to Advance AI-Native Digital Telecom Solutions Globally

Insights

ZerofyX: How Telco Bill Offset Loyalty Rewards Can Power App Monetization

How ZerofyX Turns Billing into Telco Loyalty Moments

Insights

ZerofyX: How Telco Bill Offset Loyalty Rewards Can Power App Monetization

How ZerofyX Turns Billing into Telco Loyalty Moments

Insights

ZerofyX: How Telco Bill Offset Loyalty Rewards Can Power App Monetization

How ZerofyX Turns Billing into Telco Loyalty Moments

Insights

Telecom Loyalty Economics: Turning Rewards Into Customer Value and Growth

Increasing Touchpoints, Making Rewards Relevant, Boosting Loyalty Economics

Insights

Telecom Loyalty Economics: Turning Rewards Into Customer Value and Growth

Increasing Touchpoints, Making Rewards Relevant, Boosting Loyalty Economics

Insights

Telecom Loyalty Economics: Turning Rewards Into Customer Value and Growth

Increasing Touchpoints, Making Rewards Relevant, Boosting Loyalty Economics

Insights

Telco App Monetization: How to Move From Bill Payments to Non-Connectivity Revenue

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Telco App Monetization: How to Move From Bill Payments to Non-Connectivity Revenue

Insights

Telco App Monetization: How to Move From Bill Payments to Non-Connectivity Revenue

Insights

Insights from US Telco Consumer Survey 2026

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Insights from US Telco Consumer Survey 2026

Insights

Insights from US Telco Consumer Survey 2026

Insights

MWC 2026: Of Horizontal Telco Clouds and AI Monetization

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MWC 2026: Of Horizontal Telco Clouds and AI Monetization

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MWC 2026: Of Horizontal Telco Clouds and AI Monetization

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MWC 2026: Agentic AI & The Rise of Anticipatory Telcos

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MWC 2026: Agentic AI & The Rise of Anticipatory Telcos

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MWC 2026: Agentic AI & The Rise of Anticipatory Telcos

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MWC 2026: Scaling Telco AI in the IQ Era & The Structural Reset Opportunity

Agentic AI, Autonomous Networks, & Emerging AI Monetization Methods for Telcos

Insights

MWC 2026: Scaling Telco AI in the IQ Era & The Structural Reset Opportunity

Agentic AI, Autonomous Networks, & Emerging AI Monetization Methods for Telcos

Insights

MWC 2026: Scaling Telco AI in the IQ Era & The Structural Reset Opportunity

Agentic AI, Autonomous Networks, & Emerging AI Monetization Methods for Telcos

Insights

Building an AI-Native Telecommunications Vision: From Connectivity to Intelligence

Insights

Building an AI-Native Telecommunications Vision: From Connectivity to Intelligence

Insights

Building an AI-Native Telecommunications Vision: From Connectivity to Intelligence

Insights

Telco Personalization Trends in Southeast Asia: How Mobile Offers Are Evolving

Insights

Telco Bundling Trends: How AI Is Making Offers More Relevant

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Beyond Connectivity: How Telcos Can Turn Security into Enterprise Growth

Insights

The AI Token Economy: Why It Will Reshape the Telecommunications Industry

Insights

Telco AI Readiness: Readiness Data Helps Manage Digital Transformation Risks

Telcos Know They Need to Modernize. The Real Barrier Is Risk.

Insights

Telco AI Readiness: Does Data Readiness Matter When AI Overlays Exist?

Insights

Consumer Insights: Customer Stickiness & Loyalty in European Telecommunications

Tier 1, Tier 2 & MVNO Operators - Country-Level Opportunity Analysis

Insights

Telecom AI Readiness: Why Telco AI Pilots Stall Before They Scale

And the Importance of a Telco’s Digital Quotient

News

53% of European Consumers Are Open to Switching Mobile Providers as Telco Loyalty Comes Under Pressure

New Circles analysis finds price and network quality remain the foundations of retention, while bundles, rewards and personalization must prove their impact on customer loyalty

News

68% of Americans Want to ‘Earn’ Their Way Out of Phone Bill, Survey Finds

National consumer survey reveals eroding loyalty to traditional telecoms, new gamification economy around phone bills

News

Circles, Greyskies and HCLTech Collaborate in TM Forum Catalyst Program to Accelerate AI-led Autonomous Network Operations

News

Circles and OpenAI Announce Major Milestone in Building the World’s First AI-Native Telco Stack

News

Circles Strengthens Technology Leadership to Support Next Phase of Growth

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Circles Further Strengthens Leadership Team to Power Its Next Phase of Global Growth and Category Creation

News

Circles and Huawei Sign Strategic Collaboration to Advance AI-Native Digital Telecom Solutions Globally

News

Circles.Life launches Zerofy Cashback Card with Airwallex and Visa, offering zero conditions and unlimited instant cashbacks worldwide

Knowledge Hub

Predictive ARPU Growth Models for Techcos

Predictive ARPU models synchronise live subscriber behaviour with next-best-offer engines to surface upsell moments before a customer compares tariffs.

Knowledge Hub

Generative AI Customer Support & CX Automation: Beyond the Scripted Chatbot

Generative AI support reads live billing and account context to resolve subscriber questions without a scripted decision tree or human queue.

Knowledge Hub

What Is Data Science in Telecom: The Predictive Foundation Beneath the Network

Data science in telecom is the predictive foundation, not a reporting function. See the models, the data stack, and why prediction beats hindsight.

Knowledge Hub

AI-Driven Loyalty Systems: Beyond Points and Rewards

Traditional loyalty programmes are cost centres. AI loyalty catalyses retention at the moment of departure intent, personalised and predictive by design.

Knowledge Hub

AI-Driven Customer Experience: Predict the Failure Before the Call

AI CX personalisation predicts subscriber failures and next-best actions before the customer contacts support. Proactive resolution, not reactive care.

Knowledge Hub

Agentic AI for Telecom: Moving Beyond Conversational Chatbots

Agentic AI has native BSS and OSS access to resolve subscriber issues end-to-end without human escalation. Chatbots describe the problem; agents fix it.

Knowledge Hub

The Churn Engine: Predictive AI for Customer Retention

Churn is a data latency problem. AI-native retention synchronises subscriber micro-behaviours with real-time triggers before the billing cycle closes.

Knowledge Hub

Unlocking ARPU Growth Through Digital Lifestyle Bundles

Redefining Telco Partnerships: Scaling Faster with Circles’ SaaS Platform

In this episode of Future Forward: Circles Leadership Perspectives, Bart Weijermars, Chief Customer Success Officer at Circles, reveals how Circles is helping telcos break free from legacy bottlenecks and unlock faster, frictionless partnerships for growth.

Onic: A year of digital disruption

Onic is a well-loved digital brand in the Middle East built by PTCL, e& and Circles. In just one year, Onic has transformed the digital telecom landscape, setting new benchmarks in customer experience, innovation, and seamless connectivity.

Circles featured on CNBC's Marketing.Media.Money

Check out how Circles has achieved success in our operator markets with effective marketing and go-to-market (GTM) strategies, and scaling them up to help telcos become digital mobile operators.

Founding of Circles: A Vision for Change

Discover Circles' commitment to innovate and drive change in the telco industry, from Singapore to the world. Our Co-Founder and CEO, Rameez Ansar, shares how our frustrations with lock-in contracts, poor customer service and rigid mobile plans led to us creating a digital-first company that gives power back to customers and spearheads telco transformation.

Circles: Our Vision and Values

Explore how Circles creates environments to give power back to customers, transform telco business models and help people achieve greatest growth and impact. In doing so, set ourselves up to build, operate and launch successful digital brands for global telcos worldwide.

Circles Day 2024

This year’s Circles Day was truly special as we celebrated our 10th anniversary — a moment to reflect on our incredible journey, share our vision for the future, and come together as one Circles family. It was a heartfelt celebration of teamwork and growth, made even more meaningful by a decade of partnership.

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